Carolina Peonies respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

Information We Collect

We collect information you voluntarily provide, including:

-Name

-Email address

-Billing and shipping address

-Payment information processed through secure third party providers

-Messages or inquiries you send to us

We may also collect limited technical information automatically, such as IP address, browser type, device information, and website usage data through cookies and analytics tools.

How We Use Your Information

We use your information to:

-Process and fulfill orders

-Communicate about purchases, inquiries, and seasonal availability

-Send marketing or waitlist communications if you opt in

-Improve website performance and customer experience

-Comply with legal, tax, and regulatory obligations

We do not sell, rent, or trade your personal information.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal data under the following lawful bases:

-Your consent

-Performance of a contract

-Compliance with legal obligations

-Legitimate business interests that do not override your rights

Your Rights Under GDPR

You have the right to:

-Access the personal data we hold about you

-Request correction of inaccurate or incomplete data

-Request deletion of your personal data

-Object to or restrict processing

-Request data portability

-Withdraw consent at any time

To exercise these rights, contact us using the information below.

California Privacy Rights (CCPA and CPRA)

If you are a California resident, you have the right to:

-Know what personal information we collect, use, and disclose

-Request access to or deletion of your personal information

-Correct inaccurate personal information

-Opt out of the sale or sharing of personal information

Carolina Peonies does not sell or share personal information as defined by California law.

You may exercise your rights by contacting us at [email protected]. We will verify your request before responding, as required by law.

Payment Processing

Payments are processed securely through third party providers. Carolina Peonies does not store or retain full payment card details.

Email Communications

If you subscribe to our emails or join a waitlist, you may receive communications related to Carolina Peonies. You can unsubscribe at any time using the link in our emails.

Cookies and Analytics

We use cookies and similar technologies to analyze site usage and improve functionality. You may disable cookies through your browser settings, though this may affect site performance.

Data Sharing

We share personal information only with trusted service providers who support our operations, such as payment processors, email platforms, analytics providers, and shipping partners. These providers are contractually required to protect your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. No system is completely secure, but we take privacy seriously and act accordingly.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Children’s Privacy

Carolina Peonies does not knowingly collect personal information from children under 13 years of age.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

[email protected]